Mr. Quincy, being so impressed with Charlie Dyke’s rapid response to his needs and US Med-Equip’s robust equipment inventory, speedy delivery service, and knowledgeable and professional customer service representatives decided to move his business to US Med-Equip, naming US Med-Equip as their 1st call and partner for MME rental needs.
“They go out of their way to take care of us,” Quincy said. “They are true partners. I can’t say enough about the overall experience.” I would recommend US Med-Equip to anyone, without a doubt, without any reservation.
US Med-Equip’s 2-hour (+drive time) commitment has dramatically improved the time Gulf Coast Medical Center receives its MME rental orders. “US Med-Equip is responsive and has the inventory that we need, when we need it” said Quincy.
Mr. Quincy stated that their previous provider(s) did not always deliver clean and working, patient-ready equipment.
Better Customer Service
Mr. Quincy remarked that US Med-Equip’s customer service representatives are “knowledgeable and communicate well” and “deliver!”
When he orders equipment, he doesn’t have to worry or follow-up with US Med-Equip. He knows the equipment will be available and delivered on time.
Having a reliable MME rental provider that can deliver the right equipment at the right time, according to Mr. Quincy, helps keep the hospital’s good reputation intact. “The worst thing that could happen is having to transfer a patient because you don’t have the equipment to treat them” Quincy said.
Mr. Quincy stated that he considers US Med-Equip a “true partner” and he trusts his business development representative, Charlie Dykes, to help him make informed purchase decisions.