USME's 17th year of service saw challenges that were unexpected early on with Covid-19 and that immediately changed the healthcare landscape, and the world as we knew it. As we quickly regrouped to adapt to this new way of life and work, USME employees rose to the challenge, ensuring that we provided the same exceptional level of customer service to our hospital partners during this unprecedented time. Despite 2020's challenges, USME experienced growth as we opened new offices to meet the high demand of medical equipment needs throughout the U.S., expanded our USME family with experienced employees, increased our equipment inventory and added new services – all as part of our commitment to support the important work our hospital partners do every day to help patients heal.
USME expanded our national reach to include an additional nine locations, opening new branches in Phoenix, AZ and Knoxville, TN, as well as the acquisition of Martab (MEMS), adding seven locations to the USME portfolio: Allendale, N.J.; Plainview, N.Y.; Philadelphia; Pittsburgh; Boston; Baltimore and Columbus, Ohio, bringing USME to a total 40 offices nationwide with 354 total employees, adding over 80 full-time employees in 2020.
Equipment Utilization & Investment
In 2020, USME equipment inventory reached 63,000+ pieces of moveable medical equipment, enabling us to supply our hospital partners with life-saving equipment within a 2-hour drive time when available. USME invested 60 million in medical equipment purchases in 2020 to meet the high demand rental and sales equipment needs of our partners throughout the pandemic.
USME launched our new Star Trax FIND software and App to help hospitals tag and track their medical equipment. This software utilizes RFID tracking technology to easily locate assets for better PM/recall management and improve patient and staff satisfaction. In addition, we implemented STAR Trax web and mobile applications for internal sales team and field operations teams to streamline operations and improve customer satisfaction.
USME launched the new mySMARTS app, which accompanies the mySMARTS customer portal, enabling customers to order, schedule deliveries, or pick-ups from their smartphone.
USME added 400+ new hospital partners this year, including a sole source agreement with one of the largest healthcare systems in the country, HCA. We deepened relationships and established partnerships with Philips Healthcare, Vapotherm and Smith & Nephew product manufacturers to offer specialized equipment for our partners.
Exceptional Customer Service
In 2020, USME achieved an industry-leading 71 net promoter score based on customer satisfaction surveys.
Awards and Recognitions
In 2020, US Med-Equip was named an Inc. 5000 Fastest Growing Company for the 8th time. We also were recognized by the Houston Chronicle as a 2020 Top Workplace list for the second time. The Houston Chronicle’s Top Workplaces ranking celebrates companies that are the very best at fostering a desirable working environment and keeping their employees empowered and engaged. Results were based on employee surveys about our positive company culture and shared mission to help our hospital partners and the patients they serve.
USME continued our support for charities and organizations in line with our mission such as Shriners Hospital for Children, The Periwinkle Foundation, and The Ronald McDonald House.
A Path Forward to 2021
As we look forward to a healthier and safer 2021 thanks to Covid-19 vaccine rollouts and life-saving work performed by our hospital partners, we want to thank you for your loyalty and for trusting US Med-Equip (USME) with your most important medical equipment needs. We are humbled by the privilege of serving you to promote the healing process for your patients.
About US Med-Equip
US Med-Equip (USME) partners with top hospitals across the nation to provide the highest quality movable medical equipment for patients in their care. USME, an Inc. 5000 Fastest Growing company, supplies quality-certified equipment rented, sold, maintained and managed using the latest technology to help healthcare providers focus on their patients’ healing.