USME’s Smart Solutions Prove Essential During Covid-19

USME’s Smart Solutions Prove Essential During Covid-19

USME’s mission “to promote the healing process by providing smart solutions to our partners and the patients they serve” has always been a fundamental goal since we opened our doors 17 years ago. However, today, during this unprecedented time of the Covid-19 pandemic, we find that the “smart solutions” we built to realize our mission, are now, more than ever, integral to the success of our hospital partner relationships. These services and solutions are being fully utilized during the pandemic by our partners for their ease of use, but more importantly appreciated for their sense of security and safety during this difficult time.

One such value-added service provided to all USME hospital partners is our complimentary mySMARTS customer portal and app. With mySMARTS, our partners have the ability to safely purchase or rent medical equipment, schedule pick-ups, and view reports online, with zero physical contact. If they feel more comfortable talking to someone for medical equipment rentals or need a quote, USME has a toll-free 877 dispatch number, available 24/7, 365 days per year.

If they have questions or need assistance with their orders, they can contact their dedicated business development representative via phone, email, or video chat conference.

In addition to online or telephone ordering and scheduling, USME has also instituted the following safety procedures for medical equipment deliveries and pick-ups.

  • All USME employees are required to wear masks and gloves when entering any hospital/medical facility for equipment delivery or pick-up.
  • When possible, USME is requesting that hospitals/medical facilities allow USME employees to pick-up and deliver equipment at the dock for contactless delivery, to minimize exposure to both parties.
  • When picking up equipment from hospitals/medical facilities, USME employees are instructed to wipe down equipment with approved alcohol wipes before loading equipment in the vehicle, and again before entry to a USME location.

USME is honored to be able to provide smart and safe solutions for our hospital partners during this difficult time that enables them to continue their difficult work of saving lives, with no interruptions to service.

Learn more about mySMARTS customer portal and app and register for an account.

Learn more about USME Covid-19 Safety Procedures

US Med-Equip (USME) partners with top hospitals across the nation to provide the highest quality movable medical equipment for patients in their care. USME, an Inc. 5000 Fastest Growing company, supplies quality-certified equipment rented, sold, maintained and managed using the latest technology to help healthcare providers focus on their patients’ healing.