Partner Testimonials

ShorePoint Health Port Charlotte

I just wanted to take a moment to commend Loyde Knapp. His work here has been exemplary. Any request that I made was promptly and efficiently taken care of. His knowledge and quality of work was also excellent. When he was not assigned specific tasks, he made use of his time repairing various small equipment in the shop. He was also a very good mentor to a new biomed at this facility. He would most assuredly be welcomed back at this facility.

Brian Hinkle, Biomed Lead Tech

St. Luke Rehabilitation Hospital

The St. Louis/Chesterfield team y’all have is just amazing! They go above and beyond what I could imagine for support.

(Believe me, we do have a few vendors that could learn from this team!)

Here is how I see it:

Team Lead Karnell Reid has a few people he sends out to our facility. If there is an issue or need, he follows up with a phone call to ensure we are all set and ready for business. He and his team follow through on every call as if we are their only customer. (By the way, this isn’t just a one-time deal!) Every time our facility needs something, he and his team are on it. You can tell the people that deliver the products respect him by the way they come in and continue the great service.

I would really like to recognize Karnell and his team. (Again, this is how I see it – I only assume he is the team leader by how they conduct business.)

I truly cannot say enough about this team!

Deborah Owens, Materials Manager

CHI Franciscan Rehabilitation Hospital

The service we have been receiving has been excellent, and the staff has been sharing this sentiment as well. Equipment arrives within two hours and equipment is picked up within two hours. This is a big difference compared to our previous vendor, where we had to wait almost a week for equipment to be picked up.

Your CSR, Pablo Mendez Aguilar, is very nice. He is thorough in his training, is polite and professional. You have a very good employee in Pablo.

Robert Graham, Central Supply Manager

PAM Specialty Hospital of Las Vegas

We, at PAM Health Specialty of Las Vegas, would like to acknowledge and recognize Michael Gutierrez for his exceptional dedication to our facility. Mr. Gutierrez is an asset to our team and assists us in getting the equipment/information needed to effectively take care of our clients. We sincerely appreciate all that Mr. Gutierrez does and look forward to continuing working with him.

Steve Armand, Materials Manager

Malbis Freestanding Emergency Department

I want to commend the amazing Pensacola Team! On January 5^th our infant warmer sprung a hydraulic leak and we needed a replacement quickly. The USME team swiftly jumped into action and were able to locate the warmer we needed within hours! Charlie Dykesexpedited getting the equipment to us while ours was out for repairs. The team made the rental process quick, easy and without any headaches. We look forward to working with USME in the future. Thank you so much for the outstanding service USME provided us!

Shannon Krebs RN, CEN, Nurse Manager

Boca Raton Regional Hospital

I want to take a moment to give thanks to Jay Chaffin and the Miami team. Jay has been fantastic through the entire process of renting portable suctions for our house wide medical air shutdown. From the first phone call it was positive, they said ‘We can do it!’ and they did! The first order was place for 100 units. All hands were on deck with Jay, Edward Hinds, Patricio Chiffelle and Karl Saintil all ready to deliver. Then, when I called and said administration wants us to double the order – the team took it in stride and again said ‘We can do it!’ Everyone I encountered delivered exactly what they promised. I received daily updates from Ed and Jay. Patricio and Karl delivered everything on time with positive attitudes. They helped us disburse and retrieve the unites throughout the hospital – all while being very well organized and professional! USME made the rental of portable suction units a breeze!

Jennifer Harness, Administrative Assistant

Lafayette Surgical Specialty Hospital

I want to give a huge shoutout to Neil Thibodeaux. He always goes above and beyond to provide the upmost customer service experience for our facility. He is always willing to ensure we get the equipment we need. Thank you, Neil!

Betsy Benoit, Registered Nurse

Palo Pinto General Hospital

From Rebecca Brunson, Dallas Business Development Representative:

One of our partners were in a pickle when their one and only biomed tech left, and they had a JACHO visit hanging in the balance. Nestor Salazar went and spent a week out there and helped them get caught up while they looked for a new full-time biomed. I received the below message from the Director of Plant Operations at Palo Pinto General Hospital.

Nestor has done a fantastic job. He had a mess coming into here and has done great. He has bought us a little time where I can try to get this position filled. Thank you very much for the help and I’m sure you will be hearing from me again.

Dustin Acosta, Director of Plant Operations

Turn Medical

The sales training with Donnie Nash and Davis Baugh, in Dallas, was amazing. I left feeling excited and relieved about sharing the opportunity to grow our businesses with both of these reps! They were engaged, prepared and very motivated to get the Provona-O2 out.

I always try to drive home the reality that we aren’t just delivering beds or MME, we are delivering life, hope and literal breath to the patients and customers that we serve. I am proud to work alongside each person on your (our) teams to make sure our patients and caregivers are taken care of!

We spent a considerable amount of time choosing our partner as we pivoted on our commercialization plan, grateful for the daily affirmation that we made the right choice with USME!

We will continue to disrupt the marketplace, together we are better!!!

Tara Psencik, CEO

Turn Medical

I just wanted to reach out with a quick message of praise for the Dallas service team and leadership. I had the pleasure of working with Sheldon McKie, Daniel Peltier, Norm Fletcher and Kelvin Williams during our Dallas service training session. I have to say that those guys are absolutely top notch! I have worked with many service teams and rarely do I see individuals as talented, competent, passionate and willing to go the extra mile. They all had that “customer first” attitude which I greatly value. My expectations were high going in and they still blew me away!

Working with this team made me feel even more confident that we have chosen the right team to partner with to bring Pronova to the broader market.

I know this level of commitment starts at the top, so I also wanted to thank both of you for driving this level of support.

Chris Niederkrom, COO

PAM Health Specialty Hospital of Tulsa

Just so you know, Robert and the OKC team do a great job taking care of us despite being an hour and a half away from the hospital. Truly, I have been extremely pleased with our communication and the responsiveness.

David Williamson, Materials Manager

Atrium Health

The USME team was spot on with their work! I have never seen such great communication and great work from vendors before.

Matt Bolinsky, Director of RT

Nexus Hospital

I just want to let you know that Jasmine Shilo did a great job working with me yesterday at Nexus, exchanging our old feeding pumps to the new pumps that she delivered.

Marilyn Smith, CS Coordinator

Northwell Cohen Children’s Hospital

Northwell Cohen Children’s Hospital was yet again amazed, thanks to the response time and top-tier service by our Long Island team, Philadelphia team and Allendale team. The materials management director said, “this is why USME is always and forever my first call.”

Materials Management Director

Carilion Franklin Memorial Hospital

Thank you always for your help. Your company has been awesome to work with and I appreciate it so much.

Robin Lowery, Director

University Hospital - San Antonio

Gordon Ruff is very knowledgeable and has great customer service skills. Thank you, Gordon and USME, for your continued support.

Letty Martinez, Operation Manager

Dell Seton Medical Center University of Texas

The customer service and prompt response time of the team is incredible! I can always count on US Med-Equip to provide the needed equipment on time. Thank you!.

Angela, Administration

Metroplex Pulmonary & Sleep Center

Very good and prompt service. Courteous and knowledgeable staff, respond to questions and request promptly and able to solve issues in a timely manner.

Shakil, MD

Ambassador Health - Lincoln

I’ve always had excellent customer service, excellent follow through and excellent service.

Tammy, Respiratory Therapy

TownHouse Center for Rehab

US Med-Equip always comes through for my facility in helping to meet our patient care needs as it relates to respiratory equipment, especially during times of the Pandemic. Having a reliable vendor source and the right equipment is critical for successful patient outcomes.

Leon, Director of Respiratory Therapy

Palmetto Infusion - West Columbia

Very responsive in all aspects. Willingness to go above and beyond to make sure we were taken care of, thank you!.

Gina, Clinical Admin

Baptist Memorial Hospital

Fast Service.

Jim, Director of Respiratory

Baylor Medical Center at Grapevine

Prompt responses and repairs, competitive repair pricing, quality repairs and quick turnaround time.

Dennis, Senior Biomedical Equipment Technician

Providence Hospital

Professional service and a fair cost on supplies needed.

James, Director

Beacham Memorial Hospital

Excellent service, they will go out of their way to make sure you have the equipment you need.

H. Seth, Respiratory Director

Cypress Pointe Surgical Hospital

Great company to work with!

Julie, Administration

Atlantic Health System

They make sure that delivery and pickup are always punctual. The units are always ready for use and are very reliable. Also, the employees are always polite and professional.

Ray, Respiratory Technician

CHS

Equipment is delivered quickly with all the parts and pieces we need. All the employees are friendly and professional. Lenny is the best! Thanks for all you do.

Karla

Meadowbrook Care Center

Reliable service. Easy to contact. Clean and excellent working equipment. Very Professional staff.

Letitia, Director

CHRISTUS Spohn Hospital

You have been a steady and consistent provider of medical equipment for our facility for the last seven years, and have softened the blow of Covid-19 surges in 2020. Thank You!.

Director of Respiratory

Memorial Hospital

Equipment delivered in good condition and clean. Timely delivery and pickup. Excellent service.

Director of Respiratory

HCA Midwest

Very good service. They give you a time and they try really hard to get there when they say.

Susan

Hospital Partner in Miami, Florida

Wanted to give some feedback on Leo since I have had the most interaction with him. Leo is amazing! He definitely deserves recognition for his excellent work ethic. He is always happy and tries to do whatever he can to accommodate requests. He is always prompt with his response time and I never have to follow-up as he always follows through.

Respiratory Department

Commonwealth Home Health Care

We have worked with USMED-EQUIP (and MSP before that) for years now. The entire staff in the Lititz, PA office are the most professional, courteous, helpful and nicest people I have ever had the privilege of working with in my 24 years with my company. I would highly recommend them to anyone for inventory, repairs and maintenance on equipment. They make you like you are their only customer and I have never been disappointed when doing business with them.

Robin

Children's Hospital of Pennsylvania

Just want to pass along the great help that Cameron has been, with our equipment service and quick turnaround. And accommodating our requests to pick up and drop off early. And keeping me informed via text. He is always helpful!

Jeffrey, Warehouse Operations Coordinator

Lovelace Westside Hospital

I also want to give Adam some major kudos. He came to Westside yesterday to pick up our rented PCA pumps from our family birthing unit. I shared that our family birthing unit is permanently being relocated to our Women’s hospital. This morning, he reached out to me to go over the list of all equipment rented by that unit to see if we should also return those items. I am getting confirmation on a couple items that may be used in multiple units before I will send those items back… But, I had not even thought about returning those other items. His call this morning prompted me to ask the question, “Do other units need these items on a month-to-month basis, or can we rent as needed?” He listened to our situation, and is helping us make the best financial decisions for our facility. This is truly a rare situation to find in a vendor partner. Please share this with your upper management – Adam is an incredible part of your team!!!

Caitlin, Director of Materials Management

Hospital Partner in New Mexico

US Med is truly an outstanding partner. Justin, his team and leadership offered to move all this equipment at no charge. US Med-Equip truly understood the current ventilator market, but still went above and beyond to help us make the most of what we have now. I personally cannot thank Justin, Andrew and Adam and the rest of US Med-Equip team enough for their support during this time.

Division Director of Contracting & Capital

Hospital Partner in New Mexico

We are very thankful to have a partnership with US Med-Equip. During these hard times, your team has shown their commitment to outstanding service. You always have great communication with our staff through all stages of the process and we feel so connected to your group. Our decision to create a partnership with US Med-Equip has shown to be an amazing choice. Big Kudos to your team!

VP of Supply Chain & Contracting

Ascension St. John Owasso

I have used you for my rental needs for years. I have always received fast delivery service and equipment in good condition.

Director of Respiratory

Hospital Partner in Texas

Theresa, I appreciate you reaching out and making my morning brighter! Rudy and his crew have been AMAZING! You have a great team out here in the desert!

Materials Management Coordinator

Hospital Partner in Pennsylvania

I have to say that I was pleasantly surprised with the service I received at 10pm! Your answering service operator didn’t have any trouble finding our location, even though that was our first order! Also, the on-call person called me back within 5 minutes (greatly appreciated since I was already exhausted), and confirmed that you have the unit on hands and he will be on site within 3 hours. He followed through and showed up exactly 3 hours later! Great customer service!!

Respiratory Care & Pulmonary Diagnostic Manager

Hospital Partner in Iowa

Thank you so much. This worked perfectly. The CPM unit has already been delivered! I didn’t expect such quick turn-around, it could have waited until tomorrow when the weather may have been better.

Quality Improvement Specialist

Baptist Memorial Hospital

Fast Service.

Jim, Director of Respiratory

Hospital Partner in North Carolina

Thank you so much. This worked perfectly. The CPM unit has already been delivered! I didn’t expect such quick turn-around, it could have waited until tomorrow when the weather may have been better.

Director of Pulmonary Department

Hospital Partner in Baton Rouge, LA

Our telemetry channels were down and we were not able to monitor our patients. Stephen, the US Med-Equip Team Lead in New Orleans, went onsite and after troubleshooting for a couple of hours, he was able to get our system up and running again. Our staff was very impressed and complimentary of Stephen and said that he “saved the day!”

Specialty Director of Nursing

Hospital Partner in Louisiville, KY

We have been renting equipment [from US Med-Equip] for a while now and it has been a great experience. I want to give a shout out to Dustin, Team Lead in Louisville specifically who delivers and picks up the equipment. He is friendly, knowledgeable, and prompt when responding. Recently, we needed to rent bubble cpap set-ups which are pretty unique. He worked hard to get exactly what we needed very timely to take care of our critical NICU babies. I really have enjoyed working with him and appreciate his hard work!! Please let him know I said Thank you!

Respiratory Care Clinical Supervisor

Hospital Partner in Augusta, GA

In response to rapid response and delivery during Hurricane Dorian for last minute NICU equipment needed for babies transferred to hospital. I wanted to reach out to let you know how much I appreciate Mandy and especially Malcom, in Columbia, SC for all their help this week. They are amazing. Kudos to Malcom for being the hero last night. I really appreciate the great service.

RT Director

Hospital Partner in Lafayette, LA

I just wanted to take a moment to recognize one of USME’s drivers who went absolutely above and beyond to help out AMG. Roman Rodriguez recently helped us with the move of several equipment items from a recently closed hospital; he was courteous, professional, and positive throughout and did not hesitate to tackle the rather difficult task at hand. This was a first-class experience and Roman’s “job well done” is very much appreciated!

Corporate Director of Supply Chain Management & Special Projects

Hospital Partner in Florida, South Carolina, and Georgia

Thank you for all your efforts and communications over the past two weeks. As the tracking on Hurricane Dorian changed, countless times, you adjusted your strategies and supplies accordingly. Our facilities were prepared, and our patients were covered. So again, THANK YOU for all of your hard work. It was (and is) greatly appreciated!

South Atlantic Division

Hospital Partner in Mississippi

Just wanted to say your Memphis team always delivers equipment on time. The beds and syringe pumps are always so clean. Thanks for always being available when we need you.

NICU Nurse Manager

Community Outreach Partner in Reading, PA

You have been so amazing and supportive. The customer service is just outstanding. I really feel cared for when I work with anyone in your team. Mike’s support of our respiratory care program is vital to providing education to the next generation of respiratory therapists. Mike has worked with Reading Area Community College on multiple levels, but assisting us to overcome the hurdles of renting equipment is critical to our ongoing success.

Respiratory Care Program Director