Partner Testimonials

ShorePoint Health Port Charlotte
I just wanted to take a moment to commend Loyde Knapp. His work here has been exemplary. Any request that I made was promptly and efficiently taken care of. His knowledge and quality of work was also excellent. When he was not assigned specific tasks, he made use of his time repairing various small equipment in the shop. He was also a very good mentor to a new biomed at this facility. He would most assuredly be welcomed back at this facility.
Brian Hinkle, Biomed Lead Tech
- 2023

St. Luke Rehabilitation Hospital
The St. Louis/Chesterfield team y’all have is just amazing! They go above and beyond what I could imagine for support.
(Believe me, we do have a few vendors that could learn from this team!)
Here is how I see it:
Team Lead Karnell Reid has a few people he sends out to our facility. If there is an issue or need, he follows up with a phone call to ensure we are all set and ready for business. He and his team follow through on every call as if we are their only customer. (By the way, this isn’t just a one-time deal!) Every time our facility needs something, he and his team are on it. You can tell the people that deliver the products respect him by the way they come in and continue the great service.
I would really like to recognize Karnell and his team. (Again, this is how I see it – I only assume he is the team leader by how they conduct business.)
I truly cannot say enough about this team!
Deborah Owens, Materials Manager
- 2023

CHI Franciscan Rehabilitation Hospital
The service we have been receiving has been excellent, and the staff has been sharing this sentiment as well. Equipment arrives within two hours and equipment is picked up within two hours. This is a big difference compared to our previous vendor, where we had to wait almost a week for equipment to be picked up.
Your CSR, Pablo Mendez Aguilar, is very nice. He is thorough in his training, is polite and professional. You have a very good employee in Pablo.
Robert Graham, Central Supply Manager
- 2023

PAM Specialty Hospital of Las Vegas
We, at PAM Health Specialty of Las Vegas, would like to acknowledge and recognize Michael Gutierrez for his exceptional dedication to our facility. Mr. Gutierrez is an asset to our team and assists us in getting the equipment/information needed to effectively take care of our clients. We sincerely appreciate all that Mr. Gutierrez does and look forward to continuing working with him.
Steve Armand, Materials Manager
- 2023

Malbis Freestanding Emergency Department
I want to commend the amazing Pensacola Team! On January 5th our infant warmer sprung a hydraulic leak and we needed a replacement quickly. The USME team swiftly jumped into action and were able to locate the warmer we needed within hours! Charlie Dykesexpedited getting the equipment to us while ours was out for repairs. The team made the rental process quick, easy and without any headaches. We look forward to working with USME in the future. Thank you so much for the outstanding service USME provided us!
Shannon Krebs RN, CEN, Nurse Manager
- 2023

Boca Raton Regional Hospital
I want to take a moment to give thanks to Jay Chaffin and the Miami team. Jay has been fantastic through the entire process of renting portable suctions for our house wide medical air shutdown. From the first phone call it was positive, they said ‘We can do it!’ and they did! The first order was place for 100 units. All hands were on deck with Jay, Edward Hinds, Patricio Chiffelle and Karl Saintil all ready to deliver. Then, when I called and said administration wants us to double the order – the team took it in stride and again said ‘We can do it!’ Everyone I encountered delivered exactly what they promised. I received daily updates from Ed and Jay. Patricio and Karl delivered everything on time with positive attitudes. They helped us disburse and retrieve the unites throughout the hospital – all while being very well organized and professional! USME made the rental of portable suction units a breeze!
Jennifer Harness, Administrative Assistant
- 2022

Lafayette Surgical Specialty Hospital
I want to give a huge shoutout to Neil Thibodeaux. He always goes above and beyond to provide the upmost customer service experience for our facility. He is always willing to ensure we get the equipment we need. Thank you, Neil!
Betsy Benoit, Registered Nurse
- 2022

Palo Pinto General Hospital
From Rebecca Brunson, Dallas Business Development Representative:
One of our partners were in a pickle when their one and only biomed tech left, and they had a JACHO visit hanging in the balance. Nestor Salazar went and spent a week out there and helped them get caught up while they looked for a new full-time biomed. I received the below message from the Director of Plant Operations at Palo Pinto General Hospital.
Nestor has done a fantastic job. He had a mess coming into here and has done great. He has bought us a little time where I can try to get this position filled. Thank you very much for the help and I’m sure you will be hearing from me again.
Dustin Acosta, Director of Plant Operations
- 2022

Turn Medical
The sales training with Donnie Nash and Davis Baugh, in Dallas, was amazing. I left feeling excited and relieved about sharing the opportunity to grow our businesses with both of these reps! They were engaged, prepared and very motivated to get the Provona-O2 out.
I always try to drive home the reality that we aren’t just delivering beds or MME, we are delivering life, hope and literal breath to the patients and customers that we serve. I am proud to work alongside each person on your (our) teams to make sure our patients and caregivers are taken care of!
We spent a considerable amount of time choosing our partner as we pivoted on our commercialization plan, grateful for the daily affirmation that we made the right choice with USME!
We will continue to disrupt the marketplace, together we are better!!!
Tara Psencik, CEO
- 2022

Turn Medical
I just wanted to reach out with a quick message of praise for the Dallas service team and leadership. I had the pleasure of working with Sheldon McKie, Daniel Peltier, Norm Fletcher and Kelvin Williams during our Dallas service training session. I have to say that those guys are absolutely top notch! I have worked with many service teams and rarely do I see individuals as talented, competent, passionate and willing to go the extra mile. They all had that “customer first” attitude which I greatly value. My expectations were high going in and they still blew me away!
Working with this team made me feel even more confident that we have chosen the right team to partner with to bring Pronova to the broader market.
I know this level of commitment starts at the top, so I also wanted to thank both of you for driving this level of support.
Chris Niederkrom, COO
- 2022

PAM Health Specialty Hospital of Tulsa
Just so you know, Robert and the OKC team do a great job taking care of us despite being an hour and a half away from the hospital. Truly, I have been extremely pleased with our communication and the responsiveness.
David Williamson, Materials Manager
- 2022

Atrium Health
The USME team was spot on with their work! I have never seen such great communication and great work from vendors before.
Matt Bolinsky, Director of RT
- 2022

Nexus Hospital
I just want to let you know that Jasmine Shilo did a great job working with me yesterday at Nexus, exchanging our old feeding pumps to the new pumps that she delivered.
Marilyn Smith, CS Coordinator
- 2022

Northwell Cohen Children’s Hospital
Northwell Cohen Children’s Hospital was yet again amazed, thanks to the response time and top-tier service by our Long Island team, Philadelphia team and Allendale team. The materials management director said, “this is why USME is always and forever my first call.”
Materials Management Director
- 2022

Carilion Franklin Memorial Hospital
Thank you always for your help. Your company has been awesome to work with and I appreciate it so much.
Robin Lowery, Director
- 2022

University Hospital - San Antonio
Gordon Ruff is very knowledgeable and has great customer service skills. Thank you, Gordon and USME, for your continued support.
Letty Martinez, Operation Manager
- 2022

Dell Seton Medical Center University of Texas
The customer service and prompt response time of the team is incredible! I can always count on US Med-Equip to provide the needed equipment on time. Thank you!.
Angela, Administration
- 2021

Metroplex Pulmonary & Sleep Center
- 2021

Ambassador Health - Lincoln
- 2021

TownHouse Center for Rehab
- 2021

Palmetto Infusion - West Columbia
- 2021

Baptist Memorial Hospital
- 2020

Baylor Medical Center at Grapevine
- 2021

Providence Hospital
- 2021

Beacham Memorial Hospital
- 2021

Cypress Pointe Surgical Hospital
Great company to work with!
- 2021

Atlantic Health System
They make sure that delivery and pickup are always punctual. The units are always ready for use and are very reliable. Also, the employees are always polite and professional.
Ray, Respiratory Technician
- 2021

CHS
- 2020

Meadowbrook Care Center
- 2020

CHRISTUS Spohn Hospital
- Nov, 2020

Memorial Hospital
- Nov, 2020

HCA Midwest
- 2020

Hospital Partner in Miami, Florida
- 2020

Commonwealth Home Health Care
- 2020

Children's Hospital of Pennsylvania
- 2020

Lovelace Westside Hospital
- 2020

Hospital Partner in New Mexico
- 2020

Hospital Partner in New Mexico
- 2020

Ascension St. John Owasso
- 2020

Hospital Partner in Texas
- 2020

Hospital Partner in Pennsylvania
- 2020

Hospital Partner in Iowa
- 2020

Baptist Memorial Hospital
- 2020

Hospital Partner in North Carolina
- 2020

Hospital Partner in Baton Rouge, LA
- September, 2019

Hospital Partner in Louisiville, KY
- September, 2019

Hospital Partner in Augusta, GA
- September, 2019

Hospital Partner in Lafayette, LA
- September, 2019

Hospital Partner in Florida, South Carolina, and Georgia
- September, 2019

Hospital Partner in Mississippi
- September, 2019

Community Outreach Partner in Reading, PA
- August, 2019