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Hospital Partner in Miami, Florida |
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Wanted to give some feedback on Leo since I have had the most interaction with him. Leo is amazing! He definitely deserves recognition for his excellent work ethic. He is always happy and tries to do whatever he can to accommodate requests. He is always prompt with his response time and I never have to follow-up as he always follows through. |
2020 |
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Commonwealth Home Health Care |
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We have worked with USMED-EQUIP (and MSP before that) for years now. The entire staff in the Lititz, PA office are the most professional, courteous, helpful and nicest people I have ever had the privilege of working with in my 24 years with my company. I would highly recommend them to anyone for inventory, repairs and maintenance on equipment. They make you like you are their only customer and I have never been disappointed when doing business with them. |
2020 |
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Children's Hospital of Pennsylvania |
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Just want to pass along the great help that Cameron has been, with our equipment service and quick turnaround. And accommodating our requests to pick up and drop off early. And keeping me informed via text. He is always helpful! |
2020 |
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Lovelace Westside Hospital |
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I also want to give Adam some major kudos. He came to Westside yesterday to pick up our rented PCA pumps from our family birthing unit. I shared that our family birthing unit is permanently being relocated to our Women’s hospital. This morning, he reached out to me to go over the list of all equipment rented by that unit to see if we should also return those items. I am getting confirmation on a couple items that may be used in multiple units before I will send those items back… But, I had not even thought about returning those other items. His call this morning prompted me to ask the question, “Do other units need these items on a month-to-month basis, or can we rent as needed?” He listened to our situation, and is helping us make the best financial decisions for our facility. This is truly a rare situation to find in a vendor partner. Please share this with your upper management – Adam is an incredible part of your team!!! |
2020 |
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Hospital Partner in New Mexico |
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US Med is truly an outstanding partner. Justin, his team and leadership offered to move all this equipment at no charge. US Med-Equip truly understood the current ventilator market, but still went above and beyond to help us make the most of what we have now. I personally cannot thank Justin, Andrew and Adam and the rest of US Med-Equip team enough for their support during this time. |
2020 |
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Hospital Partner in New Mexico |
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We are very thankful to have a partnership with US Med-Equip. During these hard times, your team has shown their commitment to outstanding service. You always have great communication with our staff through all stages of the process and we feel so connected to your group. Our decision to create a partnership with US Med-Equip has shown to be an amazing choice. Big Kudos to your team! |
2020 |
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Hospital Partner in Texas |
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Theresa, I appreciate you reaching out and making my morning brighter! Rudy and his crew have been AMAZING! You have a great team out here in the desert! |
2020 |
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Hospital Partner in Pennsylvania |
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I have to say that I was pleasantly surprised with the service I received at 10pm! Your answering service operator didn't have any trouble finding our location, even though that was our first order! Also, the on-call person called me back within 5 minutes (greatly appreciated since I was already exhausted), and confirmed that you have the unit on hands and he will be on site within 3 hours. He followed through and showed up exactly 3 hours later! Great customer service!! |
2020 |
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Hospital Partner in Iowa |
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Thank you so much. This worked perfectly. The CPM unit has already been delivered! I didn’t expect such quick turn-around, it could have waited until tomorrow when the weather may have been better. |
2020 |
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Hospital Partner in North Carolina |
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Thanks for the help and very quick delivery today, Mandy. Malcolm delivered our machines this afternoon and they were pristine. Appreciate everything and looking forward to working with your team. |
2020