Boca Raton Regional Hospital
I want to take a moment to give thanks to Jay Chaffin and the Miami team. Jay has been fantastic through the entire process of renting portable suctions for our house wide medical air shutdown. From the first phone call it was positive, they said ‘We can do it!’ and they did! The first order was place for 100 units. All hands were on deck with Jay, Edward Hinds, Patricio Chiffelle and Karl Saintil all ready to deliver. Then, when I called and said administration wants us to double the order – the team took it in stride and again said ‘We can do it!’ Everyone I encountered delivered exactly what they promised. I received daily updates from Ed and Jay. Patricio and Karl delivered everything on time with positive attitudes. They helped us disburse and retrieve the unites throughout the hospital – all while being very well organized and professional! USME made the rental of portable suction units a breeze!
Jennifer Harness, Administrative Assistant
Lafayette Surgical Specialty Hospital
I want to give a huge shoutout to Neil Thibodeaux. He always goes above and beyond to provide the upmost customer service experience for our facility. He is always willing to ensure we get the equipment we need. Thank you, Neil!
Betsy Benoit, Registered Nurse
Palo Pinto General Hospital
From Rebecca Brunson, Dallas Business Development Representative:
One of our partners were in a pickle when their one and only biomed tech left, and they had a JACHO visit hanging in the balance. Nestor Salazar went and spent a week out there and helped them get caught up while they looked for a new full-time biomed. I received the below message from the Director of Plant Operations at Palo Pinto General Hospital.
Nestor has done a fantastic job. He had a mess coming into here and has done great. He has bought us a little time where I can try to get this position filled. Thank you very much for the help and I’m sure you will be hearing from me again.
Dustin Acosta, Director of Plant Operations
The sales training with Donnie Nash and Davis Baugh, in Dallas, was amazing. I left feeling excited and relieved about sharing the opportunity to grow our businesses with both of these reps! They were engaged, prepared and very motivated to get the Provona-O2 out.
I always try to drive home the reality that we aren’t just delivering beds or MME, we are delivering life, hope and literal breath to the patients and customers that we serve. I am proud to work alongside each person on your (our) teams to make sure our patients and caregivers are taken care of!
We spent a considerable amount of time choosing our partner as we pivoted on our commercialization plan, grateful for the daily affirmation that we made the right choice with USME!
We will continue to disrupt the marketplace, together we are better!!!
Tara Psencik, CEO
I just wanted to reach out with a quick message of praise for the Dallas service team and leadership. I had the pleasure of working with Sheldon McKie, Daniel Peltier, Norm Fletcher and Kelvin Williams during our Dallas service training session. I have to say that those guys are absolutely top notch! I have worked with many service teams and rarely do I see individuals as talented, competent, passionate and willing to go the extra mile. They all had that “customer first” attitude which I greatly value. My expectations were high going in and they still blew me away!
Working with this team made me feel even more confident that we have chosen the right team to partner with to bring Pronova to the broader market.
I know this level of commitment starts at the top, so I also wanted to thank both of you for driving this level of support.
Chris Niederkrom, COO
PAM Health Specialty Hospital of Tulsa
Just so you know, Robert and the OKC team do a great job taking care of us despite being an hour and a half away from the hospital. Truly, I have been extremely pleased with our communication and the responsiveness.
David Williamson, Materials Manager
The USME team was spot on with their work! I have never seen such great communication and great work from vendors before.
Matt Bolinsky, Director of RT
I just want to let you know that Jasmine Shilo did a great job working with me yesterday at Nexus, exchanging our old feeding pumps to the new pumps that she delivered.
Marilyn Smith, CS Coordinator
Northwell Cohen Children’s Hospital
Northwell Cohen Children’s Hospital was yet again amazed, thanks to the response time and top-tier service by our Long Island team, Philadelphia team and Allendale team. The materials management director said, “this is why USME is always and forever my first call.”
Materials Management Director
Carilion Franklin Memorial Hospital
Thank you always for your help. Your company has been awesome to work with and I appreciate it so much.
Robin Lowery, Director
University Hospital - San Antonio
Gordon Ruff is very knowledgeable and has great customer service skills. Thank you, Gordon and USME, for your continued support.
Letty Martinez, Operation Manager
Dell Seton Medical Center University of Texas
The customer service and prompt response time of the team is incredible! I can always count on US Med-Equip to provide the needed equipment on time. Thank you!.
Metroplex Pulmonary & Sleep Center
Ambassador Health - Lincoln
TownHouse Center for Rehab
Palmetto Infusion - West Columbia
Baptist Memorial Hospital
Baylor Medical Center at Grapevine
Beacham Memorial Hospital
Cypress Pointe Surgical Hospital
Great company to work with!
Atlantic Health System
They make sure that delivery and pickup are always punctual. The units are always ready for use and are very reliable. Also, the employees are always polite and professional.
Ray, Respiratory Technician