USME Culture
Our Giving
Our commitment to patient care extends to supporting educators, biomedical equipment technicians, doctors, nurses and community leaders.
USME team donating medical equipment to TSTC Biomedical Equipment Technology program
Principles for Giving and Volunteerism
US Med-Equip actively participates with like-minded local and national organizations and strongly encourages employees to join our efforts guided by the following three principles:
To serve a patient in need through:
• Charity care programs that provide free or reduced health care to low-income patients
• Organizations bringing hope and support to critically ill children and their families
To foster education and leadership in the healthcare field through:
• Scholarships for Biomedical Engineering students that are an important part of the future of technology-infused health care
• Leadership development programs for US Med-Equip employees that demonstrate and celebrate leadership in all areas of life
To advocate for sound environmental stewardship and to conserve our natural resources for future generations through:
• Innovations that work towards eliminating dependence on paper
• Participation in local recycling programs, especially for the safe disposal of medical equipment batteries
Below are some of the organizations we support!
Sustainability
Environmentally Accountable
For US Med-Equip, making environmentally sound choices is in tandem with promoting the healing process for all. We feel that our role in the healthcare industry isn't just limited to providing medical equipment; it is our duty to positively impact the wellness of everyone where we can and to be responsible with the resources that we have.
Paperless Invoicing
In our efforts to go paperless, we provide the option for partners to receive electronic invoices via email. For every facility that accepts paperless invoicing, US Med-Equip will donate $1 to the Arbor Day foundation or similar charitable organizations that help in tree conservation. You can learn more or sign up for paperless invoicing by emailing info@usme.com today!
Recycling Programs
US Med-Equip participates in various recycling programs:
• Battery & Electronics Recycling - Houston Electronic Recycling
• Ink Toner Recycling - Advantage Ink
• Secure Paper Shredding & Recycling - Shred Tex
Paperless Workflow Management
We are proud to say we have the most efficient operational team in the industry because of our investment in technology. Our GoUSME software combined with RFID technology allows us to be more efficient and responsive, as well as reduces our independence on paper.
Medical Device Donations to Medical Bridges
We donate surplus medical units from our inventory to Medical Bridges, a non-profit organization that works to distribute medical equipment and supplies to under-served communities around the world. This is an important part of our social and environmental responsibility.
Empowering Excellence Through Diversity
Our Standards of Excellence
USME’s Standards of Excellence are designed to provide unmatched services, solutions, equipment and value to our partners and the patients they serve. Our people, processes and technology are the pillars that reinforce our mission, vision and values.
People
✓ 24/7/365 Rapid Response Operations Team on all medical equipment rentals
✓ 2-hour (plus drive time) rental delivery
✓ Professionally-trained Customer Service Representatives for all deliveries/pickups
✓ Dedicated Business Development Representatives for all partners
✓ Inc. Power Partner Award Winner
✓ 6-time Top Workplaces Award winner
Processes
✓ ISO 9001:2015 certified
✓ GPO contracted - HealthTrust, Premier, Vizient and more
✓ Patient-ready medical equipment delivered on time, every time
✓ 99.5% fill rate
✓ Rigorous refurbished equipment sales and delivery process
✓ KPI transparency- key performance indicator reports show equipment rental transparency to help our partners make data-informed decisions regarding equipment expenses
Technology
✓ Proprietary GoUSME customer portal for easy online rental orders, inventory management, automated email invoicing and more
✓ RFID technology for rental equipment tracking that saves time and does not disrupt patients
✓ Proactive email alerts for preventative maintenance reminders
✓ Proprietary USME FIND equipment tracking and asset management software
Our Commitment to the Highest Quality and Service Standards
Our ISO 9001 certification demonstrates our commitment to the highest quality and service standards our customers have come to expect through US Med-Equip's equipment rental services and refurbished equipment sales process.
Our Quality Management Systems for medical equipment meet the rigorous and internationally recognized standards of ISO 9001:2015. The independent certification demonstrates our standardized quality controls and tools to continually improve our performance and customer satisfaction.
“The ISO 9001 certification is the assurance that we have robust, clearly defined procedures in place in all of our business areas such as production, supply chain management, risk management, handling of documents and data and strong business continuity processes” said Steve DuMenil, US Med-Equip’s Director of Risk Management. “These standardizations are designed to put hospital partners and their patients’ needs first. Our goal is to consistently meet and exceed our customers’ expectations through defined objectives that help us work as efficiently as possible and continue to seek opportunities to improve.”
We are USME
USME’s standards of excellence reinforce our mission, vision and values. Our employees are driven by a shared commitment to provide exceptional customer service to our hospital partners to promote the healing process for their patients. We treat every order as if it’s our family member or friend in need of fast, high quality, patient-ready equipment.