Standards of Excellence

USME’s Standards of Excellence are designed to provide unmatched services, solutions, equipment and value to our partners and the patients they serve. Our people, processes, and technology are the pillars that reinforce our mission, vision and values.


 24/7, 365 Rapid Response Operations Team on all medical equipment rentals

 2-Hour (+ drive time) rental delivery

 Professionally trained Customer Service Reps for all deliveries/pickups

 Dedicated Business Development Representatives for all partners

 11-time Inc. 5000 Fastest Growing Companies Award

 5-time Top Workplace award


 ISO 9001:2015 Certified

 GPO Contracted – HealthTrust, Premier, Vizient & more

 Patient-ready medical equipment delivered on-time, every time

 Fill Rate – Last year, we met 98% of our partners needs

 Rigorous refurbished equipment sales and delivery process

KPI Reports– Key performance indicator reports show equipment rental transparency to help our partners  make data-informed decisions regarding equipment expenses 


 Proprietary GoUSME customer portal/app for easy online rental orders, inventory management, auto email invoicing and more

 RFID technology for quick rental equipment tracking that does not disrupt patients

 Proactive email alerts for PM (preventative maintenance) reminders

 Proprietary USME FIND equipment tracking and asset management software