Standards of Excellence

USME Standards of Excellence result in unmatched services, solutions, equipment and value to our partners and the patients they serve. Our people, processes, and technology are the pillars that reinforce our mission, vision and values.

People

 24/7, 365 Rapid Response Operations Team on all medical equipment rentals

 2-Hour (+ drive time) rental delivery

 Professionally trained Customer Service Reps for all deliveries/pickups

 Dedicated Business Development Representatives for all partners

 7-time Inc. 5000 Fastest Growing Companies Award

 2019 Houston Chronicle Top Places to Work Award

 

Processes

 ISO 9001:2015 Certified

 GPO Contracted - HealthTrust, Premier, Vizient & more

 Patient-ready medical equipment delivered on-time, every time

 Fill Rate - Last year, we met 98% of our partners needs

 USME’s 8-Step Refurbished Equipment Sales and Delivery Process

 KPI Reports– Annual key performance indicator reports help our partners plan accordingly and make smart decisions regarding their equipment needs for the future.

 

Technology

 USME's mySMARTS proprietary customer portal/App for online rental orders, inventory management, auto email invoicing and more

 RFID Technology rental equipment tracking

 Proactive email alerts for PM (preventative maintenance) reminders

 USME’s Star Trax proprietary asset management software

 
 

 

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