Standards of Excellence
Standards of Excellence
USME’s Standards of Excellence are designed to provide unmatched services, solutions, equipment and value to our partners and the patients they serve. Our people, processes, and technology are the pillars that reinforce our mission, vision and values.
People
✓ 24/7, 365 Rapid Response Operations Team on all medical equipment rentals
✓ 2-Hour (+ drive time) rental delivery
✓ Professionally trained Customer Service Reps for all deliveries/pickups
✓ Dedicated Business Development Representatives for all partners
✓ 10-time Inc. 5000 Fastest Growing Companies Award
✓ 4-time Top Workplace award
Processes
✓ ISO 9001:2015 Certified
✓ GPO Contracted – HealthTrust, Premier, Vizient & more
✓ Patient-ready medical equipment delivered on-time, every time
✓ Fill Rate – Last year, we met 98% of our partners needs
✓ 8-Step Refurbished Equipment sales and delivery process
✓ KPI Reports– Key performance indicator reports show equipment rental transparency to help our partners make data-informed decisions regarding equipment expenses
Technology
✓ Proprietary GoUSME customer portal/app for easy online rental orders, inventory management, auto email invoicing and more
✓ RFID technology for quick rental equipment tracking that does not disrupt patients
✓ Proactive email alerts for PM (preventative maintenance) reminders
✓ Proprietary USME FIND equipment tracking and asset management software
