USME Standards of Excellence result in unmatched services, equipment and value to our partners and the patients they serve. Our people, processes, and technology are the pillars that reinforce our mission, vision and values.
People
✓ 24/7, 365 Rapid Response Operations Team on all rentals
✓ 2-Hour (+ drive time) rental delivery
✓ Professionally trained Customer Service Reps for all deliveries/pickups
✓ Dedicated Business Development Representatives for all partners
✓ 7-time Inc. 5000 Fastest Growing Companies Award
✓ 2019 Houston Chronicle Top Places to Work Award
Processes
✓ ISO 9001:2015 Certified
✓ GPO Contracted - HealthTrust, Premier, Vizient & more
✓ Patient-ready equipment delivered on-time, every time
✓ Fill Rate - Last year, we met 98% of our partners needs
✓ USME’s 8-Step Refurbished Equipment Sales and Delivery Process
✓ KPI Reports– Annual key performance indicator reports help our partners plan accordingly and make smart decisions regarding their equipment needs for the future.
Technology
✓ USME's mySMARTS proprietary customer portal/App for online rental orders, inventory management, auto email invoicing and more
✓ RFID Technology equipment tracking
✓ Proactive email alerts for PM (preventative maintenance) reminders
✓ USME’s Star Trax proprietary asset management software